moonduneDesert Alchemy - Redefined
Free shipping on the 1st order to all EmiratesFree shipping on the 1st order to all EmiratesFree shipping on the 1st order to all EmiratesFree shipping on the 1st order to all EmiratesFree shipping on the 1st order to all Emirates
Free shipping on the 1st order to all EmiratesFree shipping on the 1st order to all EmiratesFree shipping on the 1st order to all EmiratesFree shipping on the 1st order to all EmiratesFree shipping on the 1st order to all Emirates

Terms and Conditions

1. Introduction

  • These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our website.
  • By placing an order through our website, you warrant that you are at least 18 years old and legally capable of entering into binding contracts.

2. Intellectual Property Rights

  • Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
  • You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

3. License to Use Website

  • You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

4. Acceptable Use

  • You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

5. Pricing and Availability

  • All prices listed on our website are in AED and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
  • We reserve the right to refuse or cancel orders where product pricing or availability information is inaccurate.

6. Payment

  • Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received.

7. Delivery

  • We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. Please read our SHIPPING POLICY as part of our Shipping and Returns page for more information

8. Returns and Refunds

  • Due to the nature of our product, we do not allow returns. Please read our RETURNS POLICY as part of our Shipping and Returns page for more information

9. Customer Service

  • Our customer service team is available to assist you with any queries or concerns you may have. You can reach via email at care@moondune.co

10. Changes to Terms and Conditions

  • We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you order products from us.

11. Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of the UAE and any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of UAE relevant courts, exclusively.

12. Contact Information

  • If you have any questions about these terms and conditions, please contact us using the details provided on our website at care@moondune.co